FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

How to confirm the style, specification and material?

1Customer provide us with samples, we confirm it by analysing and measuring it.

2Customer provides us with packaging picture specification data, material structure and printing pattern.

3If customer does not have specific requirements on packaging specifications, we can provide specifications design of similar products.

ls platemaking needed while printing ?

Platemaking is necessary for the first customized printing. The plate material is an electronic engraving steel cylindrical plate. You need to confirm the design before platemaking. Once it is made, it will not be reversed or modified. If you need to modify it, you have to bear additional costs. Each color in the pattern will be made into individual plateing, which can be reused many times.

Is the final shipment quantity same as the order quantity?

Due to the inevitable certain waste products in the bulk production, the final quantity of bags from bulk production may not be the exact quantity of the order, it may be more or less (Generally, it is not more or less than 10% of the total). The final payment and settlement of the order shall be subject to the actual quantity of bags produced and shipped shall prevail.Confirmation of the order shall  be deemed to be your agreement to this terms and conditions.

Specification error

There may be a small amount of dimension error during the industrial production process. The thickness error is within +15%, while the length and width error within +0.5cm, which should be acceptable. Small quantity of such products may not be returned or exchanged. In addition, orders with wording "almost, slightly, and probably usable" are not acceptable. Actual samples or accurate size specifications are required when order is place. After the specification is confirmed, we shall not accept the return or exchange of goods based on subjective factors such as "difference in size comparing to the imagined size"

Description of roll film

The width and thickness of the roll film must be noted when order for the roll film is placed, otherwise, the delivery will not be made; Due to the error in the production process of different sizes of roll film and the weight difference of paper tube, the net weight of the product will have a positive and negative deviation of+10%, and a small amount of positive and negative deviation will not be accepted for return or replacement. If the positive and negative deviation is too large (more than 10%), pls contact customer service to compensate for the difference.

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